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Frequently Asked Questions

Let me know if you want me to add anything here:

WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept all the major credit cards.

Visa
Mastercard
American Express
Discover

DO YOU OFFER COUPONS OR SAMPLES?
Most of our coupons are found in-store and vary by region, retailer and time of year. Our most common coupons are instantly redeemable discounts attached to the packaging. We also occasionally offer exclusive online promotions to our email subscribers for online purchases.

Want the deals? Sign up to receive our emails!

HOW DO I CHECK MY ORDER STATUS?
You can always check the status of your order by clicking on Login in the navigation bar and logging in. If you are having trouble logging in to your account, please contact us.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
We attempt to process and ship your order as quickly as possible. Most orders are processed within thirty minutes of placement, so we’re unable to make changes to an existing order. We’re also unable to cancel or modify orders that have already shipped.

Having trouble? Please contact us.

WHAT DO THE DIFFERENT ORDER STATUSES MEAN?
1) Processing: Your online order has been received and we’re preparing it for shipment.
2) Shipped: Your online order has left our facility and is on its way to your shipping location.
3) Refunded: We have successfully refunded your money.
Orders placed after 10 a.m. CT will begin processing next business day.

Business days do not include weekends and holidays and there is no weekend delivery for any shipping method. All “delivery by” dates are estimates and are not guaranteed.

Standard shipments to Alaska and Hawaii will take an additional 2–5 business days. 2nd Day and Next Day shipping options are not available for shipments to Alaska and Hawaii. Alaska and Hawaii are excluded from all free shipping promotions.

Currently, we do not ship to P.O. boxes, U.S. Territories, APO/FPO, Canada or other international addresses.

Please note that orders could arrive in multiple packages.


DO YOU SHIP INTERNATIONALLY?
No. Unfortunately, we only ship to the contiguous U.S., Alaska and Hawaii. Currently we do not ship to P.O. boxes, U.S. Territories, APO/FPO, Canada or other international addresses.

CAN I SHIP TO TWO LOCATIONS IN ONE ORDER?
No. Each order = one location.


DO YOU ONLY MAKE MEAT PRODUCTS?
We also make our own super comfy t-shirts, hats and keychains.


WHERE CAN I FIND YOUR NUTRITIONAL INFO?
Nutritional information can always be found on the back of each product package and on the product's page on FatCowJerky.com